Cypress Series Casting Rods
At SixGill, we stand behind the quality and craftsmanship of our fishing rods. We are proud to offer a lifetime warranty that covers all defects in workmanship and materials. This warranty reflects our commitment to providing you with products you can trust.
Lifetime Warranty
Our lifetime warranty covers any defects in materials or workmanship for the life of your SixGill fishing rod. If you experience any issues related to craftsmanship or material defects, simply contact our customer service team and we will be happy to assist you in resolving the issue.
Replacement Program for Incidental Damage
We understand that accidents happen, especially in the heat of the moment, while fishing. That’s why we offer our Rapid Replacement Program for incidental damage caused by dropping, striking, high-sticking, boat flipping, or even unexpected wild cat encounters...(We haven't forgotten about you, Sam).
If your SixGill fishing rod is accidentally damaged, reach out to us, and we’ll work with you to provide a suitable replacement.
Exclusions
Please note that our warranty does not cover:
- Rods marked as closeout, clearance or last season sale (30-day warranty only)
- Damage resulting from misuse, neglect, or unauthorized repairs.
- Guide Damage
- Normal wear and tear over time.
- Cosmetic damage that does not affect the functionality of the rod.
- Damage resulting from a lack of proper maintenance
- Theft or Loss
All warranties are covered under the discretion of Sixgill Fishing products. If it is determined that the issue was a result of alteration, incident, neglect, or normal wear and tear, we will replace it for a fee.
How to file a claim
If you believe your rod broke due to a manufacturing defect, gather the following information and email info@sixgillfishing.com
- Take a few high-quality pictures of the rod. We need at least (2) of the break and (1) of the label section of the rod. Make sure your photos are clear. If we can not see the photos clearly, we will ask for more. There is no need to send in your rod.
- Gather your Order Number for the purchase. This information can be found on your receipt or in other email correspondence related to the order.
Photo Examples
Good - Clear close-up photo
Bad - Photos are blurry. We will ask for better photos, delaying the process.
What happens if a rod is not covered under warranty?
All rods we carry are covered by the lifetime warranty, except for those marked as closeout, series, or model clearance and second-hand purchased rods. Depending on the nature of the break, however, this may fall under our Rapid Replacement program. The Rapid Replacement program is for all rod breaks that are not deemed a manufacturing defect. This is an extension of our warranty and it covers you in the case of incidental and use-life damage.
Your Experience Matters to Us
At SixGill, we truly value your support and see you as part of our family. We’re here to support you every step of the way on your fishing journey. Together, let’s create unforgettable memories on the water!
Domestic Customers:
- Please allow 1-2 business days for your order to ship.
- Packages sent via Ground Advantage Mail, USPS Priority and all UPS Services typically arrive within 2-7 business days.
Rod Shipments
Update 2/11/2025
We ship rods through the most reliable carrier to your location. For orders that contain both reels and rods, rods are shipped separately in long cardboard shipping tubes. They may or may not arrive at the same time. Tracking numbers will be emailed to once your order is packed and a label is printed.
International Customers:
- International shipping rates are calculated based on package weight and dimensions. The displayed shipping cost is an estimate. If additional shipping charges apply, we will contact you.
- Shipping times vary by country. Packages sent via USPS will transfer to your local postal service upon entering your country. Please use your local postal service for tracking after it leaves the U.S.
- Note: International customers are responsible for any duties or taxes.
Returns
If you are not completely satisfied with your purchase, you may return any unused item for a full refund within 30 days of receipt.
- Eligibility: Items must be unused and in their original packaging.
- Return Process: To initiate a return, please contact us at info@sixgillfishing.com to receive a prepaid return shipping label at no cost. You may also initiate the return yourself through your customer account.
Warehouse Address for Returns:
Sixgill Fishing
565 Commerce St. Ste. 100
Southlake, TX 76092
