Reel Warranty & Service
Your reel goes through a lot over a season. It’s cast, retrieved, packed for the next trip, and brought back out again. We build Sixgill reels with that kind of use in mind, and we stand behind defects in their materials and workmanship.
When a problem comes up, the first step is figuring out what caused it. A manufacturing defect, normal wear, and accidental damage are different issues, and they don’t all fall under the same coverage. We want to make those differences clear so you know what to expect—and know that you can still reach out when a problem isn’t covered by warranty.
Which warranty applies to my reel?
- Reels purchased in 2024 or later are covered by a lifetime warranty for the original owner against defects in materials and workmanship.
- Reels purchased before 2024 are covered against defects in materials and workmanship for five years from the original purchase date.
- Closeout and clearance reels carry a 30-day warranty.
If you aren’t sure when you purchased your reel or which coverage applies, contact us with your order information. We’ll help you identify the next step.
Reel protection at a glance
What if my reel isn’t covered by warranty?
A warranty decision doesn’t always mean the end of the road for your reel. Many issues that fall outside warranty coverage may still be eligible for paid service or repair.
Tell us what happened and what condition the reel is in. We can review the issue and let you know whether a service option may be available. Our goal is to help you get as much useful time from your gear as possible.
How do I ask for warranty or service help?
Email info@sixgillfishing.com and include:
- Your order number or other proof of purchase
- The reel model
- A description of the problem and when it began
- Photos, if the damage is visible
If you know the reel was dropped, struck, or exposed to something that may have caused the issue, let us know. That context helps us understand what happened and point you toward the right option.
Our team will review what you send and explain whether the issue may be covered by warranty or whether paid service is an option. If we need more detail, we’ll ask.
We’re here to help keep you fishing
A reel is meant to be used, and we know how frustrating it is when yours isn’t working the way it should. Whether you’re contacting us about a possible manufacturing defect or asking if an older reel can be serviced, we want to give you a clear answer and help you find the best available path back to the water.